Refund Policy

1. Booking Cancellations

1.1 Participant-Initiated Cancellations

• All participant-initiated cancellations are non-refundable.
• This policy applies to all bookings, regardless of when the cancellation request is made.
• No partial refunds will be provided under any circumstances.

1.2 Event Organizer Cancellations

• If an event is canceled by the organizer, participants will receive a 100% refund of the total amount paid.
• Participants will be notified via email and/or SMS regarding the cancellation.
• No additional compensation will be provided.

2. Refund Process

2.1 Refund Timeline

• Refund requests (applicable only for organizer cancellations) will be processed within two business days.
• Refunds typically take 7–14 business days to reflect in the participant’s account.
• This timeline applies to all payment methods, including credit/debit cards, UPI, and net banking.

2.2 Refund Method

• Refunds will be issued to the original payment method used for booking.
• If the original payment method is unavailable, we will contact the participant to arrange an alternative refund method.

3. No-Show Policy

• Failure to attend a booked event will be considered a no-show.
• No refunds will be issued for no-shows under any circumstances.
• This policy applies regardless of the reason for the no-show.

4. Dispute Resolution

• Any disputes regarding refunds will be handled by our customer service team.
• Decisions will be made within five business days of receiving a formal complaint.
• All decisions made by the customer service team are final.

5. Contact Information

For all cancellation and refund-related inquiries, please contact us at:

Email: info@petroheads.co.in

Phone: +91 7306381768, +91 7561031456, +91 8891414248

6. Policy Updates

• Kart Attack reserves the right to modify this refund policy at any time.
• Changes will take effect immediately upon posting on our website.
• Participants will be notified of any significant changes via email.